Frequently Asked Questions

Customer Service Policies

Product Questions

Q: Are herbs safe?

Q: Can herbs be used along with prescription medicine?

Q: Can I combine several products at the same time?

Q: Why do you use glycerine vs. alcohol?

Q: Are there side effects from taking herbs?

Q: Can I take my medication with your herbal extracts?

Q: Should herbs be used during pregnancy?

Q: What is the difference in Natural and Synthetic Vitamins and Minerals?

Q: What is the difference between "wild-crafted" and organic and certified organic herbs?

Q: What about infants taking herbs?

Q: Why would you have an herb in a formula that I've heard is dangerous?

Q: What do the label dates mean on the bottles?





  Are herbs safe?

:  Some people have allergic reactions just as they do with certain foods but this doesn't mean all food is bad for you! Educating yourself, and used in moderation and according to manufacturer's recommendations they can be a very safe alternative to drugs with the common toxic side-effects. Some things to keep in mind are they are not a concentrate or drug so effects can take longer. Normally improvement for an acute symptom is seen with a few days with chronic problems taking longer. A rule of thumb is one month of healing for every year of the problem. If you do not see some kind of result within these guidelines one should consider switching to another formula. It is not uncommon to adjust the dosage and herbs needed for each individuals needs. Use herbs only as needed and reduce consumption as problem improves and discontinue use when well.


  Can herbs be used along with prescription medicine?

:  Most naturopaths and herbalists say yes. However, they also agree that you should always check with your healthcare professional before doing so, as many herbs have the same action as prescription drugs. For example, St. John's Wort & Kava Kava should not be combined with antidepressants; Ginkgo can act as a blood thinner, and is therefore not recommended for ones taking anti-clotting medications such as aspirin or coumadin.

Q: What is the difference in Natural and Synthetic Vitamins and Minerals.

To the FDA "Natural" means a LOT of things but to us here at TriLight it means coming from a PLANT SOURCE like herbs. Synthetic vitamins and minerals are NOT derived from foods but from scientists in a laboratory and are much less expensive because they are mass-produced without harvesting from real food.  So when you read the ingredients in Sports drinks and they list potassium, you can be sure it's synthetic.  They are isolated copies of the molecular structure of what is found in food. 


The body knows how to break down and utilize plant based minerals but synthetic?  The assimilation rate is only about 6% for synthetic and about 98% for plant based minerals.  Yes, they are more expensive but your body can absorb and use them!

Go to to read more:

  What is the difference between "wild-crafted" and organic and certified organic herbs?  

:  Generally wild-crafted herbs are grown and harvested in their natural habitat, while organic herbs are grown under controlled situations. Certified organic herbs are third party inspected to assure purity. Not all herbs are available as certified organic yet we try first to purchase this type of herb first and  our suppliers assure us that the botanicals are free of chemical pesticides and are not irradiated. The organic method of growing food means that no artificial pesticides or chemicals are used in the production process. Many modern farms use all sorts of chemicals in their production processes to help kill bugs etc. Not only are the bugs killed but the food contains many of these highly toxic substances. Simply by eating this contaminated food you are basically putting yourself at risk to some degree.

Trying to follow a diet with as many organic foods and supplements as possible will ensure that you minimise these unwanted pesticides and chemicals and not suffer harmful effects in the long term.

  What is the best form to take, capsules or extracts?  

:  Capsules/Pros:

  • - Avoid unpleasant taste.
  • - Easy to carry.
  • - Save preparation time.
  • - Provide an exact regulated dose and enables the body to extract acid, alkaline & water soluble properties.


  • - Can be hard to swallow.
  • - Assimilation can be much lower than extracts.
  • - Tablets can be even lower assimilation (as low as 4-12%).


  • - Provide a concentrated form of the herb, give results more quickly.
  • - May be more cost effective as generally, a little goes a long way because assimilation can be very high (around 98%). 


Q:  How long can herbs be stored before they begin to lose potency?

  If kept in a cool, dry, dark place, most extracts will retain their potency for up to 3 years. They should not spoil but the potency will drop off year by year. We recommend purchasing only what you will need for the short term and replenish as needed.


Should herbs be used during pregnancy?

:  That is why we have pregnancy safe formulas. Unless considered safe to use than most single herbs should not be used during pregnancy except under the directions of an experienced herbalist.

Q: Can tonic herbs or formulas be inappropriate?

:  Yes during the initial stages of a cold or flu. Tonic herbs make the body stronger, and they can also make the cold or flu stronger. Instead use specific cold and flu herbal formulas and go back to the tonic formula when you are well and can use as a preventative. An example would be the N R G formula.

Q:  Do I take herbs while I menstruate?

:  Normally one would focus on using formulas for PMS or cramping during this time of the month. The Female Formula or PMS Relief are two examples. Other formulas unless you had the flu, would be inappropriate during menstruation.

Q:  What is an adequate dose or consumption?

:  Once it has been established that the safety and nontoxity of that formula for you as an individual (no allergies or rare effects that you might personally might have vs. another person), then take more for an acute condition. It is not unusual for herbs to be taken every few hours for an acute condition or chronic conditions. Remember to use common sense and if any side effects develop reduce or discontinue use as per instructions on each formula.

Q: If I have food allergies or digestive problems, or an overly sensitive stomach, how do I approach medicinal herbal level intake?

: You need to start out at a very low dose of medicinal herbs and then gradually build up to a normal dose. You can also take herbs after meals.

When do we take most herbs?

:  Most herbs medicinals work best on an empty stomach unless otherwise so noted. If you have a sensitive stomach its best to take them after meals.

What about dosages for children? 

  We have developed a chart by weight to be a general guide. Click here to view.

Q: How do I take the herbs, in water or directly in the mouth?

:   Children usually prefer to take drops directly in the mouth or in juice. Adults usually like to put the extract in the bottom of the cup, add water and drink. In fact, minerals are absorbed better if taken in small amounts over a longer period of time in absence of fiber in the digestive system. So drinking the extract in water about 45 minutes after and until the next meal is ideal.

Q: Can I combine several products at the same time?

:  Try to make sure they have some coordinated effect. You would not want to take a laxative and anti-diarrhea formula at the same time!  For best effect give each formula a chance to work by giving it 30 minutes in the body before starting the next one.

Q:  What about infants taking herbs?

:  We do not recommend it. If possible have the nursing mother take the adult dose about half an hour before nursing. Yet if you decide to self prescribe, start with 1 drop per pound, starting at one drop and working up to a full dosage over several days. Watch for rashes, or other usual signs. Remember infants can't give you feedback about what is happening and their digestive tracts are not fully developed. We do not yet know what allergies and sensitivities they may have individually. What is safe for a friend's infant may not be safe for your baby. Please consult a health care practitioner before using the herbs.

Q:  What about side effects from Herbs?

:  Herbs are not known to cause side effects like found in the pharmaceutical industry. It is possible to have an allergic reaction to any new food or substance but normally herbs have effects. You would expect herbs to stimulate secretions or act as a mild laxative but this is the herb working, not a side effect. More info on Supplements, click here:


Q:  Why glycerine vs. alcohol?

:  If done correctly glycerine pulls out more water soluble constituents than grain alcohol and more than just water and allows for a very stable shelf life. We do not add flavors or sweetners to our extracts like found in many other brands. We use high quality, Non GMO, pure Kosher USP palm vegetable glycerine. Unlike alcohol it doesn't have ill effects on diabetics, alcoholics and the liver, making it a great product for adults and children.


Q:  Can I take my medication with your herbal extracts?

:  It is impossible for us to know how herbs will react with all the drugs in the marketplace. Should the need arise, is always best to give a time space of a couple of hours between the medication and the consumption of the extract. Give each one a chance to work! We would advise you know the side effects of your medication and consult your health care practitioner before mixing the two. There are some knowns coming out in the new about herbs: i.e.: Kava Kava increasing the effectiveness of drugs and making it unsafe to drive. If there is a caution about an herb we try to put something on the website in the glossary or on the bottle if applicable but educating yourself with herb books is important.

Q:  Why don't you just tell me what formula to use for what symptom I have?

:  Please be patient with us.  It is against the law for us to prescribe and make medical claims about our products.  We even have to be careful because of Food and Drug Administration (FDA) regulations which allow us to make body structure and/or function support statements. The dietary supplement industry is regulated by the FDA. We do care about the quality of our product and our customers. That is why we follow Good Manufacturing Practices (GMPs) keeping logs on all our processing and procedures and suppliers, have inspections by the CA FDA,  have liability insurance and run this company the best we possibly can for you. We hope you can educate yourself about herbal usage and exercise your rights to self prescribe and take care of your family. There are many good books out in the market place right now.

Q: Why would you have an herb in a formula that I've heard is dangerous?

There are some herbs that if used in large quantities and by themselves can be unsafe, however those same herbs in small quantities, in combination with other herbs can be very beneficial. For example, our Labor Prep formula has been designed this way by an herbalist and midwife and has been used safely and effectively for over 20 years. If you feel uncomfortable using the formula, we have a 30 day Worry Free Guarantee and you can always get a refund.

Q:  Why are your prices much lower than I find in the store?

:  We are the manufacturers, you are buying direct from us. There are no middle-men. We do not have to sell nearly outdate, seconds, cut quality to cut costs.

Q:  What do the label dates mean on the bottles?

:  The label date is sometimes known as the restock date, sell-by date, use-by date, or expiration date. Vitamin and herbal manufacturers are allowed to choose their own standards. The U.S. Food and Drug Administration (FDA) and various state laws require:

  • - that the dates (of the manufacturers' choosing) appear on the bottle.
  • - that the contents meet or exceed the label potency on the label date.
  • - that the product is not sold after the label date.

We know that the potency of various herb and vitamin supplements gradually decreases over time. Generally manufacturers place a higher potency than stated on the label in the product at the time of manufacture. Allowing for shelf life, this assures that when the label date is reached, the potency will still be greater than or equal to the stated potency on the package label. This is much different than some drugs that become dangerous after expiration date.

A few supplements will begin to smell as they age. This is especially true for the B complex vitamins and garlic. Herbs often have a natural smell no matter what their age. Here are a few excerpts from a variety of sources that discuss expiration dates:

From: Good Housekeeping:

"Although not required by the Food and Drug Administration (FDA), most vitamins do carry expiration dates, which, experts say, represent the latest date the manufacturer is willing to guarantee the product contains the amount of nutrients listed on the label. Thus John Hathcock, Ph.D., the director of Nutritional and Regulatory Science for the Council for Responsible Nutrition, reveals manufacturers often put extra vitamin power into each dose when manufactured: If the label says each tablet contains 100 units of vitamin E, odds are the tablet was originally manufactured with a 150-unit bang. By expiration time, it's down to [maybe 110, still safely over their minimum labeled target of] 100. One month past the expiration date, [a range of maybe 108 to] 98 or so. However, vitamin C, folic acid, and riboflavin (B2) tend to lose their potency faster than other vitamins [so manufacturer's put more into these supplements at time of manufacture]."

How to store: in a dry, cool, dark place, like your kitchen cabinets, or even in the fridge. Keep bottles closed."

"An expiration date indicates the date after which a product may no longer contain the labeled potency levels. This date reflects the disintegration rate of its ingredients as well as any overage built into the product.

While expiration dates are desirable, they are not always necessary. Certain substances such as calcium carbonate have an extremely long shelf life. Lack of an expiration date in this case is inconsequential.

Because of these uncertainties, it is always best to ask your manufacturer or dealer to explain how expiration dates were d