| • |
Most non-clearance, non- specialty ordered
products may be returned or exchanged within 30
days of your product's shipping date. |
| • |
Clearance and specialty ordered products products
may be returned only when defective and within 30
days of your product's shipping date. |
| • |
The shipping date is available in your
Account history. |
| • |
We no longer ship International orders; as of
July 2003 there are no returns for international
orders. |
| • |
If it is our mistake, call
us and our intention is to fix it by replacement
or clear up the misunderstanding. Usually there
is no shipping charge. |
| • |
If used or opened, please explain on phone or
email the reason for return (often we can fix the
problem immediately); then include in return box
a short note about the return with the RMA# on
the note. We appreciate knowing what happened so
we can fix any future problems for our customers. |
| • |
Please allow approximately 10 business days
for your return to be processed once it has
arrived at the warehouse. |
| • |
If you request a replacement, we will ship
your replacement after we receive and process
your returned product. If you need a replacement
right away, we suggest you request a credit
(rather than a replacement), when you obtain your
RMA number. Then place a new order. The new order
will be shipped as soon as we have product
available and your credit will be applied
approximately 10-15 days after we receive the
product you are returning. |
| • |
Trilightherbs reserves the right to refuse an
RMA or to issue only one RMA per returned
product. Depending on the type of RMA,
Trilightherbs might or might not pay shipping on
the RMA. |