Shipping & Returns


Priority Shipping (2 - 3 Business Days):

If you select the "2 - 3 Business Days" option, your order will ship USPS Priority Mail within 24 hours of the order placed. This is only applied to business days (Monday - Friday). If you select "2 - 3 Business Days" on the weekend, your order will ship out Monday morning.

Note: USPS is slower than normal during the holiday season. We CANNOT guarantee the delievery date, only the ship out date. Expect it to take longer than usual during December.




International Shipping:

Due to international food supplement laws, we currently do not ship directly to customers internationally. However, here is a solution that some of our customers have found. If you have a friend in the United States, who agrees to ship you products to your current international address, use their domestic United States address for your shipping address for your order.


Canadian residents
: We cannot ship directly to Canada, however if you have an United States shipping address, you can still use your Canadian address as your billing address. Follow the example below to use your Canadian address for your billing address. Make sure to select "Armed Forces Canada" as your state.

Here's an example:




Returns:


At
TriLight Health, your satisfaction is our priority. This is our Worry Free Guarantee. If you have a problem or any further questions, please email us or call us at (971) 225 - 0588, 9:00 - 4:00 EST, Monday - Friday. All returns must be within 30 days after receiving the product.

The address to send your returns to is:

TriLight Health
2230 Hempfling Rd.
Morning View, KY 41063

 

 
  • Most non-clearance, non- specialty ordered products may be returned or exchanged within 30 days of your product's shipping date.
     

 
  • Clearance and specialty ordered products products may be returned only when defective and within 30 days of your product's shipping date.
     

 
  • The shipping date is available in your My Account history.
     

 
  • If it is our mistake, call us and our intention is to fix it by replacement or clear up the misunderstanding. Usually there is no shipping charge.
     

 
  • If used or opened, please explain on phone or email the reason for return (often we can fix the problem immediately); then include in return box a short note about the return with the Order # on the note. We appreciate knowing what happened so we can fix any future problems for our customers.
     

 
  • Please allow approximately 10 business days for your return to be processed once it has arrived at the warehouse.
     

 
  • If you request a replacement, we will ship your replacement after we receive and process your returned product. If you need a replacement right away, we suggest you request a credit (rather than a replacement), when you contact us. The new order will be shipped as soon as we have product available and your credit will be applied approximately 10-15 days after we receive the product you are returning.
     

 
  • TriLight reserves the right to refuse an RMA or to issue only one RMA per returned product. Depending on the type of RMA, TriLight may or may not pay shipping on the RMA.
     

Special Returns Policy. Some products must be returned to the original manufacturer after the 30 day return period. Please contact the appropriate manufacturer for return.

Need more help? email us or call (971) 225 - 0588, 9:00 - 4:00 EST, Monday - Friday.